Pre-order FAQ

Pre-order FAQ
What does the term "pre-order" in the info line of an item mean? What happens if I place an order with preordered and non-preordered items in it? What does the date next to "pre-order" in the info line of an item mean? How is priority for pre-order items determined? Is my pre-order item subject to change in price?

What does the term "pre-order" in the info line of an item mean?

We make every attempt to ensure enough of a product is brought in to cover all pre-orders. Occasionally, a manufacturer will allocate a new item on the initial release date. Should this happen, all paid pre-orders will receive a percentage of their order consumate to the amount we receive. Customers that do not wish to wait for the remainder of the shipment may cancel the balance of their order and receive a refund for the unshipped amount.

What happens if I place an order with preordered and non-preordered items in it?

If you would prefer to have non-preordered items (items currently in stock) shipped out separately from unreleased items (preorder items), we would suggest placing two separate orders. By doing this, you will be charged for and pay for two separate shipments, receiving the items that we have in stock now, and receiving your preordered items when they become available.

If you choose to place an order consisting of preordered and available products, the order will not ship until it can be fulfilled (until all items are released and available to ship).

What does the date next to "pre-order" in the info line of an item mean?

The date listed next to the "pre-order" in the info line of an item is the expected release date of that item as provided by the manufacturer of that item. This date is subject to change with or without notice. It should be noted that we have nothing to do with the actual release date of an item. Manufacturers will frequently push back a release date without notice; consequently, orders containing pre-order items may be held longer than initially expected and are not subject to any form of compensation when such delay is due to an external factor.

How is priority for pre-order items determined?

Shipping type is not a determining factor in the priority in which pre-orders are filled.

Payment method is not a determining factor in the priority in which pre-orders are filled.

Is my pre-order item subject to change in price?

Once payment has been accepted for an order containing a pre-order item, the price of the item for that order will not change unless the originally solicited price from the manufacturer is raised. Should this happen, all confirmed pre-orders will be given the option to cover the cost of the price increase or to cancel their order. If you decide to place a second order or add additional pre-order items after we have instituted a price increase, you must pay the new amount for any additional items you wish to order regardless of the price originally paid for the original pre-order.