Avacyn Restored - Barcelona May 10th through May 13th

FAQ

How do I search for items at Cardhaus.com?

If you have a specific item in mind, you can enter the title of that item (example: "Yugi Deck") into our search field located in the upper right-hand corner of our webpage. After you enter the title, click on the search button and you will see a list of all items we currently have in stock that match that description.

What shipping information do I need to provide for my order to be processed?

To process your order, we need the following information from you:

First Name:

Last Name:

Shipping Address: (Must be a street address when using USPS delivery service).

Email Address: (If you do not have an email address please call our Customer Support Line for help in placing an order).

Phone Number: (Please make sure to include the area code).

What is USPS shipping?

Our lowest-priced shipping method is through the United States Postal Service (USPS). All packages shipped through USPS mail are well-protected in appropriate packaging before being placed in a bubble envelope, and sent via First Class service. Priority Mail, Registered Shipping, Insurance or any other speciality USPS mail options are not available, if you would like an insured, trackable or registered shipment; you must choose the UPS shipping option.

What orders may be sent through USPS First Class service?

For an order to be shipped through the USPS First Class service, it must weigh less than one half pound, be less than $150 in value and not contain any electronic media such as DVDs, video cassettes, or Gameboy games.

What is UPS shipping?

For Insured Shipping options, Cardhaus.com is proud to ship through UPS delivery. We can not send orders to military or correctional facilities through UPS.

How do I track an order shipped via UPS?

Use the tracking number found in the notification email sent to you when your package is shipped. If UPS, go to UPS.com. If you did not receive such an email, or if you have any questions, please contact us at sales@cardhaus.com and we will help you track your shipment.

Which credit cards do you accept?

We accept the following types of debit and credit cards:

Visa

MasterCard

American Express

Discover

JCB

If your card is a debit or other special card, as long as it contains the logo of one of the above companies on the front of the card, we can accept it.

How long after I place an order using UPS shipping will it ship?

We strive to ship all orders as quick as humanly possible.

All Next Day Delivery Service orders will ship within one business day.

All 2-day Delivery Service orders will ship within one business days.

All International orders will ship within three business days.

All ground orders will ship within three business days.

What is the Estimated Time of Arrival (ETA) of the different shipping services UPS offers?

UPS Next Day orders are guaranteed to arrive the next business day after their shipment date.

UPS 2-Day orders are guaranteed to arrive within two business days of their shipment date.

UPS Ground orders are guaranteed to arrive within three to seven business days of their shipment date.

UPS International orders generally arrive within three to five business days of their shipment date.

Saturday and Sunday are not considered business days.

What do I do if a package is lost or damaged?

Please contact us at the below information and we will help you set up a trace or complaint::

Cardhaus Mail Order

How long after I place an order using USPS First Class service will it ship?

We strive to ship all orders as quickly as humanly possible. All orders placed using USPS First Class service will be shipped within three business days of the date the order was placed.

What is the Estimated Time of Arrival (ETA) for an order sent via USPS First Class Mail?

The United States Postal Service's First Class Mail Service does not offer a guaranteed time of arrival, although specifies that all domestic mail sent via their First Class service should arrive within ten days of when the item is shipped out. International mail generally arrives within ten days of an item shipping. Due to customs inspections and localized mail service of a specific country, an order can take as long as thirty days after shipment to arrive.

What do I do if a package sent via USPS First Class Mail is lost or damaged?

While Cardhaus.com packages all orders securely, we do not guarantee or insure against any loss, theft, damage, or take responsibility in any other way for packages shipped through USPS First Class service. It is important for you to know that while USPS First Class service is a reliable service; we are unable to track packages shipped through this service. The only shipment information we are able to provide is whether or not the order has been shipped.

What does the term "pre-order" in the info line of an item mean?

A pre-order item is an item that is pending release by it's manufacturer. Pre-order items are not in stock and orders containing pre-order items do not ship in the same time frame as orders that do not contain pre-order items. Orders containing pre-order items ship automatically when all pre-order items in that order become available.

We make every attempt to ensure enough of a product is brought in to cover all pre-orders. Occasionally, a manufacturer will allocate a new item on the initial release date. Should this happen, all paid pre-orders will receive a percentage of their order consumate to the amount we receive. Customers that do not wish to wait for the remainder of the shipment may cancel the balance of their order and receive a refund for the unshipped amount.

What happens if I place an order with preordered and non-preordered items in it?

Shipping prices are calculated and charged for complete orders placed. If your order contains items that are currently unreleased or "preordered," your complete order will hold until all items in it are available. This is because the shipping price quoted and paid for was for a single shipment of goods, instead of two shipments.

If you would prefer to have non-preordered items (items currently in stock) shipped out separately from unreleased items (preorder items), we would suggest placing two separate orders. By doing this, you will be charged for and pay for two separate shipments, receiving the items that we have in stock now, and receiving your preordered items when they become available.

If you choose to place an order consisting of preordered and available products, the order will not ship until it can be fulfilled (until all items are released and available to ship).

What does the date next to "pre-order" in the info line of an item mean?

The date listed next to the "pre-order" in the info line of an item is the expected release date of that item as provided by the manufacturer of that item. This date is subject to change with or without notice. It should be noted that we have nothing to do with the actual release date of an item. Manufacturers will frequently push back a release date without notice; consequently, orders containing pre-order items may be held longer than initially expected and are not subject to any form of compensation when such delay is due to an external factor.

How is priority for pre-order items determined?

Orders that contain pre-order items will be processed when that pre-order comes in on a "first come, first serve" basis of when payment for an order was received. All orders containing a pre-order item will be filled before any new orders containing that item as a non pre-order item are filled.

Shipping type is not a determining factor in the priority in which pre-orders are filled.

Payment method is not a determining factor in the priority in which pre-orders are filled.

Is my pre-order item subject to change in price?

Once payment has been accepted for an order containing a pre-order item, the price of the item for that order will not change unless the originally solicited price from the manufacturer is raised. Should this happen, all confirmed pre-orders will be given the option to cover the cost of the price increase or to cancel their order. If you decide to place a second order or add additional pre-order items after we have instituted a price increase, you must pay the new amount for any additional items you wish to order regardless of the price originally paid for the original pre-order.

I've received an error message/email from you stating that my credit card has declined. What should I do?

If you receive an email from us stating that your credit card has declined, it has most likely declined for one of the following reasons:

1.) You have insufficient funds available.

2.) You have entered your security code (cvv code) incorrectly.

3.) You have entered your expiration date incorrectly.

4.) Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned).

Please double-check your card and with your bank or other financial intermediary to determine that all information you have provided us is correct.

At NO point should you email us any information containing your full credit card number. If you want to specifically reference a credit card that you have on file with us, please reference it by the last four digits ONLY. Your email does not have the same security features in place that makes ordering via our website secure. If for any reason you need to relay to us a full credit card number, please call our customer service line instead of emailing our customer service account.

If you believe you have provided us with an incorrect security code or expiration date you may email us the corrected information.

If you believe your card declined due to insufficient funds, and have arranged for additional funds to be made available you may request for us to attempt to charge your card again.

If you believe your card is restricted to point-of-sale transactions, you must either contact your bank or financial intermediary about removing such restrictions, provide an alternate credit card, or choose a new payment method.

I've received an error message or email from you stating my credit card is invalid. What should I do?

If you receive an error message or email from us stating that your credit card has listed as invalid, it has most likely listed as invalid for one of the following reasons:

1.) You have entered your credit card number incorrectly.

2.) You have entered your expiration date incorrectly.

3.) You have entered your security code (cvv code) incorrectly.

4.) You have used a cancelled credit card to place your order.

5.) Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned).

Please double-check your card and with your bank or other financial intermediary to determine that all information you have provided us is correct.

At NO point should you email us any information containing your full credit card number. If you want to specifically reference a credit card that you have on file with us, please reference it by the last four digits ONLY. Your email does not have the same security features in place that makes ordering via our website secure. If for any reason you need to relay to us a full credit card number, please call our customer service line instead of emailing our customer service account.

If you believe you have provided us with an incorrect security code or expiration date you may email us the corrected information.

If you believe you have provided us with a cancelled or expired card, you must choose an alternate credit card or payment method.

If you believe your card is restricted to point-of-sale transactions, you must either contact your bank or financial intermediary about removing such restrictions, provide an alternate credit card, or choose a new payment method.

I've received an error message or email from you stating that my expiration date was invalid or expired. What should I do?

If you receive an error message or email from us stating that your credit card is expired, or that your expiration date was invalid, it has most likely listed as invalid or expired for one of the following reasons:

1.) You have entered an incorrect expiration date.

2.) You have entered the original credit card expiration date, and not it's appropriate extended date.

Please double-check your card and with your bank or other financial intermediary to determine that all information you have provided us is correct.

At NO point should you email us any information containing your full credit card number. If you want to specifically reference a credit card that you have on file with us, please reference it by the last four digits ONLY. Your email does not have the same security features in place that makes ordering via our website secure. If for any reason you need to relay to us a full credit card number, please call our customer service line instead of emailing our customer service account.

If you believe you have provided us with an incorrect expiration date you may email us the corrected information.

If you believe you have used a cancelled or expired card, you must provide an alternate credit card or choose a new payment method.

I've received an error message or email from you stating that my security code (cvv code) was missing or incorrect. What should I do?

If you receive an error message or email from us stating that your security code (cvv code) is missing or incorrect, it has most likely listed as missing or incorrect for one of the following reasons:

1.) You have provided an incorrect cvv code.

2.) Your credit card has no cvv code authorized or certified (this happens rarely, and only with credit cards that have been extended as all new cards issued have a cvv code issued to them).

Please double-check your card and with your bank or other financial intermediary to determine that all information you have provided us is correct.

At NO point should you email us any information containing your full credit card number. If you want to specifically reference a credit card that you have on file with us, please reference it by the last four digits ONLY. Your email does not have the same security features in place that makes ordering via our website secure. If for any reason you need to relay to us a full credit card number, please call our customer service line instead of emailing our customer service account.

If you believe you have provided us with an incorrect cvv code, you may email us the corrected information.

If you believe your credit card does not have a cvv code authorized or issued to it, you may double-check with your financial intermediary then email us. We will be able to determine whether or not this is the case.

You may also choose to provide us with an alternate credit card or method of payment.

I've received an error message or email from you stating that my billing address is incorrect. What should I do?

If you receive an error message or email from us stating that the billing address you've provided does not match your credit card, it is most likely for one of the following reasons:

1.) You have entered incorrect billing address information.

2.) You need to update your billing address information with your bank or other financial intermediary.

Please double-check your card and with your bank or other financial intermediary to determine that all information you have provided us is correct.

At NO point should you email us any information containing your full credit card number. If you want to specifically reference a credit card that you have on file with us, please reference it by the last four digits ONLY. Your email does not have the same security features in place that makes ordering via our website secure. If for any reason you need to relay to us a full credit card number, please call our customer service line instead of emailing our customer service account.

If you believe you have entered your billing address information incorrectly you may email us the correct billing address information.

If you believe your financial intermediary has an incorrect billing address on file for you, you must either provide us with the billing address they have on file for you, or update your billing address with them, and then replace your order if you placed your order through the website, or contact us to have us retry your charge if you were emailed.

I've received an email from you stating that due to the value of my order I need to provide a fax of my credit card and an authorization form. What should I do?

If you receive an email from us requesting a fax of your credit card, it is probably due to the high value of your order or another billing or credit card discrepency. Due to the rising phenomenon of credit card fraud in e-commerce transactions, we take every precaution to protect our customers against charges from us as a result of unauthorized credit card use.

At NO point should you email us any information containing your full credit card number. If you want to specifically reference a credit card that you have on file with us, please reference it by the last four digits ONLY. Your email does not have the same security features in place that makes ordering via our website secure. If for any reason you need to relay to us a full credit card number, please call our customer service line instead of emailing our customer service account.

Charge Authorization form

2.) Copy the front and back of your credit card. Make sure the copies legibly show your credit card number, cardholder name, expiration date, and signature on the back.

3.) Fax or mail us this information so we may confirm your account. Your order will be processed within one business day of approval of your information.

After we receive a fax of your card, and an authorization note from you, you may use it on all subsequent orders without submitting a new fax. Please be aware that this security precaution is primarily for your protection. We apologize for any inconvenience it may cause you.

Does Cardhaus.com ship to locations outside of the U.S.?

We do ship to locations outside of the U.S. In fact, we ship many packages daily to dozens of coutries around the world and have years of experience doing it.

Why can't Cardhaus ship Wizards of the Coast Products Internationally?

Due to changes within Wizards of the Coast policy relating to distributor terms of sale, Cardhaus.com is not allowed to ship Wizards of the Coast sealed product outside of the United States and it's territories. We also cannot send these goods to any location in the US used as a freight forwarder for orders that are destined for international arrival.

Cardhaus.com will only ship Wizards of the Coast sealed product (booster boxes, booster packs, theme/tournament decks, Fat Packs and Games) to the following countries/territories:

United States (any of the 50 states, including Alaska and Hawaii)
American Samoa
Canal Zone
Guam
Northern Marinara Islands
Puerto Rico

Please note that these shipping restrictions only apply to Wizards of the Coast sealed product. All other products and singles on our website are shipped worldwide.

What are my shipping options for an international order?

For international orders, we offer UPS Express and UPS Expedited for guaranteed shipping and USPS International for unguaranteed shipping. Please see Part 2: Shipping Types in our FAQ to find out more about these shipping types.

What are the duties or taxes for importing goods into my country?

Due to the different and constantly fluctuating rates of various countries, we do not have information on what your duties or taxes on imports will be. We strongly recommend that you check with the appropriate agency in your country to find out what your cost or responsibility may be, as Cardhaus.com is not responsible for the cost of duties or taxes that your country may charge.

May I sell cards and/or products to Cardhaus.com?

Cardhaus.com maintains a buylist of a wide variety of games. To see which games and items we are currently purchasing, or for instructions on how to sell items to Cardhaus.com, please click our buylist pages.

May I return an item or order I have purchased from Cardhaus.com?

Unfortunately, due to the rapidly fluctuating nature of both the primary and secondary markets for collectible card games, Cardhaus.com does not accept returns or exchanges.

What if I have a question that was not answered by this FAQ?

Call us!

Do all of the Miniatures singles come with the original plastic wrapping?

Some of the miniatures you purchase may come from the secondary market and may not be sent to you with the original plastic wrapping. Sometimes we purchase them from the secondary market so all of the popular singles you want are in stock as much as possible.

Cosmic Encounte... $24.95 $16.95
Gosu: Kamakor $29.99 $20.95
Lost Temple $34.95 $23.95
Lupin the Third $50.00 $39.95
Munchkin 8: Hal... $19.95 $14.95
Sentinels of th... $19.95 $14.95
Summoner Wars: ... $24.95 $16.95
Tanto Cuore: Ex... $50.00 $39.95
Twilight Imperi... $59.95 $38.95
Vinhos $69.99 $48.95