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FAQ

  GENERAL QUESTIONS 

 

May I sell cards to CardHaus.com?

Yes, please see our separate Buylist FAQ.


I have store credit, how do I use it?

When selecting a payment method during step 4 of the checkout process, "Store Credit" will be available as a payment option if you currently have a store credit balance.  If you do not have enough store credit to pay for your entire order you can apply your full balance towards the order and then choose a secondary payment option for the remaining balance.

 

How do I use a coupon code? 

When selecting a payment method during step 4 of the checkout process, one of the available options is "Enter Coupon Codes".  After entering the coupon code the adjustment to your total will be reflected in the shopping cart at the bottom of the page.

 

Does my order qualify for free shipping? 

As long as your order falls into one of these four categories the shipping is on us!

 

Domestic Orders:

Free USPS First Class Shipping on all Collectible Card Game orders over $50.00.  This offer only applies to orders that have only individual cards in them.  Sealed products and special lots are not eligible.

Free UPS Ground Shipping on all orders over $125.00.  This offer applies only to the continental United States.

 

International Orders:

Free UPS Mail Innovations Shipping on all Collectible Card Game orders over $100.  This offer only applies to orders that have only individual cards in them.  Sealed products and special lots are not eligible. This method has no tracking.

Free UPS Worldwide Expedited Shipping on all Collectible Card Game orders over $500.00.  This offer only applies to orders that have only individual cards in them.  Sealed products and special lots are not eligible.  This shipping method is instead offered as USPS Priority Mail International in Brazil, Russia, and a few select countries that do not accept UPS Paperless Invoicing. 

 

  BUYLIST QUESTIONS

 

Please see our separate Buylist FAQ.

 

  MAGIC: THE GATHERING QUESTIONS 

 

What do your grading definitions mean?

Near Mint Condition (NM) – Only minor flaws, mostly unnoticeable unless very closely inspected.   Flaws like a few small nicks are possible with Near Mint cards, but anything more than that will bump it down to Slightly Played.   Many Near Mint cards may actually appear to be Mint, but we will still classify it as Near Mint if we did not open it from the pack ourselves.  Cards that are signed by the artist or other notable Magic personality will be considered Slightly Played even if they would otherwise be graded as Near Mint.

Lightly Played Condition (LP) – A Lightly Played card can show general wear around the edges from being played.   Black borders may be slightly grayed from handling.   There may be some noticeable scratches on the card surface, but nothing deep.    Any deep scratches would put it in the Moderately Played category.   Lightly Played foils may have some cloudiness on them.  

Moderately Played Condition (MP) – A Moderately Played card has seen quite a bit of play.    Larger amounts of corner/edge wear, whitening, deeper scratches, shuffle creasing, small creases and slight water damage are all possible with Moderately Played cards.    All Moderately Played cards will still be sleeve playable though, so the damage will not be too severe.    Moderately Played cards will not have any inking, severe creases, or any other damage that would make them unplayable in sleeves.

Heavily Played Condition (HP) – A Heavily Played card is any card that is worse than Moderately Played.   We do not buy cards of Heavily Played or worse condition.

 

Why can't you ship Wizards of the Coast sealed products internationally?

Wizards of the Coast does not allow their distributors or retailers to ship sealed Magic products outside of the United States or its territories.  This policy only affects newer products, sets and products that were released in the past 2 years.  Older sealed products may be shipped worldwide.

 

Can I purchase sealed product from you in person if I live outside of the USA?

Yes, you may purchase sealed product from our retail location or from any event we are attending.  There is no limit on the amount that can be purchased in person.

 

  BOARD GAME AND ACCESSORIES QUESTIONS

 

I want a product that isn't listed on your site, can you help?

Yes!  If there is a board game or accessory that you want that you don't see listed on our site please let us know!  We would be happy to contact our distributors to see if we can get the product in stock.

 

  PREORDER QUESTIONS

 

When is an order with preorder items charged?

Orders with preorder items are charged the full amount at the time the order is placed.  If you wish to cancel your preorder items before the order has shipped please contact us at sales@cardhaus.com.

 

What happens if I place an order with preordered and in-stock items in it?

Orders with both in-stock and preorder items will be held until the entire order can be shipped.  If you wish to have your in-stock items shipped immediately separate orders will have to be placed.

 

What does the date next to "preorder" in the info line of an item mean?

This date is the manufacturers estimated release date.  These dates are subject to change at the manufacturer's discretion without notice.  Every effort will be made to ensure the estimated dates are accurate but we cannot guarantee that the date listed on CardHaus.com will be the most recent scheduled release date.  Please feel free to contact us if the release date for an item appears to be incorrect.

 

Will my pre-order be available on the date stated?

Magic: The Gathering Sealed Products and Singles will always be available on the scheduled release date.

For all other products, unfortunately there is no way for us to guarantee that a product will be available on the manufacturer's estimated release date. 

 

How long will it take to ship an order with preorder items once the game is released?

Once the preorder items reach our warehouse every effort will be made to ship the items as quickly as possible.  It normally takes no more than one or two business days for us to ship every order containing preorder items.

 

  PAYMENT QUESTIONS 

 

What payment methods do you accept?

We accept credit cards, PayPal, personal checks, money orders, and bank transfers.  Please note that payment by check or money order is only available to customers located in the United States.

 

What credit cards do you accept?

We accept all major credit cards:

Visa

Mastercard

American Express

Discover

If you are located outside the United States and would like to know if we can accept your credit card please feel free to contact us.

 

How do I pay for an order using PayPal 

Paying for an order with PayPal works very much the same as other payment methods.  The only difference is in the last two steps of the checkout process.  In step 4 of the checkout process, "Payment Options", just select PayPal as your payment method.  Please be sure to double check that the email address entered is the correct address for your PayPal account.  After reviewing your order and clicking the final "Place Order" button you will be redirected to PayPal's website.  From here you will need to login using your PayPal account information.  Once the PayPal checkout process has been completed you will be taken back to our website and receive the confirmation of your order and payment.  If you are ever in any doubt as to whether your PayPal payment reached us successfully please feel free to contact us.

 

How do I pay for an order with a check or money order?

To pay with a Check or Money Order simply selected this payment method during step 4 of the checkout process.  Once your order has been placed please send your payment to the following address:

CardHaus Games

ATTN: Website Orders

PO Box 435

New Albany, IN 47151-0435

United States

We do expect payment to be received within 10 days of an order being placed.  This means payment should be mailed out within 72 hours of your order being placed to ensure receipt within this time frame.  Once your payment has reached us we will deposit the funds and wait for them to clear.  Once the funds have been cleared (usually 2-3 days), your order will be shipped out as normal.

If payment is not received within 10 days of your order being placed we reserve the right to cancel your order and relist the items purchased.

Please note we are only able to accept check or money orders from customers located inside the United States.  Money orders are available from your local post office, most financial institutions, as well as many large retail chains and grocery stores.

 

How do I pay for an order with a bank transfer?

If you wish to pay for your order using a bank transfer please contact us for instructions on how to do so.  For orders totaling less than $500.00, we may charge a small fee to receive a payment using a bank transfer.

 

  SHIPPING QUESTIONS 

 

What shipping information do I need to provide for my order to be processed?

We require the following information in order to process your order:

Your full name.

Your street address including any apartment / block / building numbers.

Your city.

Your state / province / district / county

Your postal code.

Your Country.

Lastly we require an active email address and telephone number.   We will only use this information as far as is necessary to process your order and get the products to you.  An email address is required for receiving your order confirmation and invoice as well as the tracking information for your order.  A telephone number is required to provide to the carrier for your package in the event that they have trouble delivering your order. Our free shipping method use UPS and they do not deliver to P.O boxes. 

 

Does Cardhaus.com ship to locations outside of the U.S.?

Yes!  Except for a few locations in Africa, we can ship to anywhere in the world.

 

How long will it take for my order to be shipped?

We ship nearly every order within one business day of the order being placed.  In the unlikely event that we aren't able to ship your order within one to two business days we will contact you to let you know about the delay. 

 

What shipping methods do you offer?

We currently offer shipping through the United States Postal Service (USPS) and the United Parcel Service (UPS)

 

What is USPS shipping?

USPS shipping is provided by the United States Postal Service.  If you live outside the United States your order will be delivered by the national postal service of the country in which you reside.  (e.g. Canada Post, Royal Mail, La Poste, etc...)

 

For domestic shipments we offer the following options for USPS shipping:

First Class Mail - This shipping method has an average transit time of 3-4 days to the continental US.  Packages sent to Alaska, Hawaii, Puerto Rico or U.S. Territories may take a little longer, but usually no more than 7 days.  All first class packages will be shipped with Delivery Confirmation which includes tracking.

Priority Mail - This shipping method has an average transit time of 1-3 days to the continental US.  Packages sent to Alaska, Hawaii, Puerto Rico or U.S. Territories may take a little longer, but usually no more than 4-5 days.  All priority mail packages will be shipped with Delivery Confirmation which includes tracking. Priority Mail is not a guranteed receive by date method. In some cases it can take the USPS longer than the quoted 1-3 business days(including Saturday). This is unfortunately out of our control if the package takes longer than the quoted time. Here is the link to the Priority Mail information on USPS' website https://www.usps.com/ship/priority-mail.htm

 

For international shipments we offer the following options for USPS shipping:

First Class Mail International - This shipping method has an average transit time of 7-18 days.  Orders shipped using this method will be delivered by the national post office of your country.  It is possible, though not likely, that packages sent this way will be subjected to additional inspection by customs.  When this happens it can delay a shipment by a few days to a week.  This shipping method does not have a tracking number so we cannot guarantee an exact delivery date.

Priority Mail International - This shipping method has an average transit time of 6-10 business days to most major markets.  Some shipments may take longer depending on the location.  All priority mail international shipments have full tracking.  Here is the link to USPS' information and disclaimers for Priority Mail International https://www.usps.com/international/priority-mail-international.htm

 

What is the transit time for an order shipped through USPS?

Please see "What is USPS Shipping?"

 

How do I track an order shipped using USPS?

Orders sent using USPS can be tracked at https://tools.usps.com/go/TrackConfirmAction!input.action.  Simply enter the tracking number provided to you through the email you received from us when your order was processed or the tracking number sent to you by TCGPlayer.com.  If you didn't receive a tracking number with your shipment or the tracking number has been lost please contact us and we will be happy to send it over. 

 

What is UPS shipping?

UPS shipping is provided by the United Parcel Service.  UPS is the world's largest global courier service providing shipping to more than 220 countries.

 

For domestic shipments we offer the following options through UPS shipping:

UPS Ground - This shipping method has an average transit time of 1-7 days to the continental US.  UPS Ground is not available to Hawaii or other US Territories and is not recommended for Alaska.  All UPS shipments come will full tracking information which will show exactly where the package is and will also provide an estimated delivery date.

UPS 2nd Day Air - This shipping method has a transit time of 2 business days.  Orders will be processed the following bussiness day. All UPS shipments come will full tracking information which will show exactly where the package is and will also provide an estimated delivery date. For example: If an order is placed on Monday, it will not be picked up by UPS until Tuesday. Once it has been picked up by UPS on Tuesday, it needs 2 business days to arrive. UPS gurantees delivery by end of the day Thursday.

UPS Next Day Air - This shipping method has a transit time of 1 business day.  Orders will be processed the following business day.  All UPS shipments come will full tracking information which will show exactly where the package is and will also provide an estimated delivery date.

 

For international shipments we offer the following options through UPS shipping:

UPS Worldwide Expedited - This shipping method has an average transit time of 4-7 days to most locations.  This shipping method comes with full tracking which will show exactly where the package is at each step and will also include an estimated delivery date.

UPS Worldwide Express - This shipping method has an average transit time of 1-4 days.  This shipping method comes with full tracking which will show exactly where the package is at each step and will also include an estimated delivery date.

 

What is the transit time for an order shipped through USPS?

Please see "What is UPS Shipping?"

 

How do I track an order shipped using USPS?

Orders sent using UPS can be tracked at http://www.ups.com.  Simply enter the tracking number provided to you through the email you received from us when your order was processed or the tracking number sent to you by TCGPlayer.com.  If you didn't receive a tracking number with your shipment or the tracking number has been lost please contact us and we will be happy to send it over. 

 

What do I do if a package is lost or damaged?

If your package is taking longer than normal to reach you, or if your order arrives damaged please contact us and we will make it right.

 

What are the duties or taxes for importing goods into my country?

Unfortunately, due to constantly changing laws and the sheer number of possible countries being shipped to it is impossible for us to predict whether your order will be charged duty or other import taxes / fees.  We strongly advise you to contact the appropriate agency in your country to learn about the regulations and possible costs of purchasing goods from outside the country.

 

May I return an item or order I have purchased from Cardhaus.com?

Unfortunately, due to the nature of the products we sell, we are unable to accept returns in most cases.  If your order arrives damaged  we would be happy to exchange it for a new copy. If the game is sealed and has a missing component or defect the publisher will need to be contacted to get replacements. We do not have replacements for individual game pieces. If you have any problems contacting the publisher please contact us and we will help you with it. If an exchange is not possible due to lack of stock a refund will be issued.  Under no circumstance will a refund be given for Magic sealed product. 

 

 Black Friday and Cyber Monday Sale  - 2017

When will your sale take place? 

Our sale will start on Wednesday, November 22th at 12pm  EST and run until Tuesday November 28th 11:59 a.m EST.  The discount will only apply to newly placed orders.

Will I be able to modify or hold orders placed before or during the sale? 

Unfortunately we will not be able to hold orders, add to existing orders or price match existing orders. The sale is only valid on new orders placed during the sale. When placing your order please make sure you have everything you want and carefully review your order before completing it. Due to the volume of the sale we may not be able to make any changes to the order once it has been placed. This means adding to a newly placed, cancel an item within the order or canceling the entire order. 

Shipping times 

We will make every effort to get orders out as fast as possible but due to holiday shipping limitations, there may be some delays while shipping orders out. Shipping times may be delayed up to 7  business days. 

Customer Service Times 
We will not be answering phone calls during the sale. If you have any questions or concerns contact us at sales@cardhaus.com 
Emails will be checked and monitored throughout the sale and answered as promptly as possible. Due to the holidays communication may take longer than expected.

  CONTACT INFORMATION

 

What if I have a question that isn't covered in your FAQ? 


Email us! sales@cardhaus.com If you to speak with us via telephone please email a request to set an appointment!


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