FAQ

Does my order qualify for free shipping? 

As long as your order is being shipped to an address is the continental U.S. and is over $125, shipping is on us!

  

  BOARDGAME AND ACCESSORIES QUESTIONS

 

I want a product that isn't listed on your site, can you help?

Yes!  If there is a board game or accessory that you want that you don't see listed on our site please let us know!  We would be happy to contact our distributors to see if we can get the product in stock.

 

  PRE-ORDER QUESTIONS

 

When is an order with pre-order items charged?

Orders with pre-order items are charged the full amount at the time the order is placed.  If you wish to cancel your pre-order items before the order has shipped please contact us at sales@cardhaus.com.

 

What happens if I place an order with pre-ordered and in-stock items in it?

Orders with both in-stock and pre-order items will be held until all pre-order games can be shipped.  If you wish to have your in-stock items shipped immediately, separate orders will have to be placed.

 

What does the date next to "pre-order" in the info line of an item mean?

This date is the manufacturer’s estimated release date.  These dates are subject to change at the manufacturer's discretion without notice.  Every effort will be made to ensure the estimated dates are accurate but we cannot guarantee that the date listed on CardHaus.com will be the most recent scheduled release date.  Please feel free to contact us if the release date for an item appears to be incorrect.

 

Will my pre-order be available on the date stated?

Unfortunately, there is no way for us to guarantee that a product will be available on the manufacturer's estimated release date.  We will ship your order as soon as the games arrive to us, but we cannot control whether a manufacturer meets its deadline.

 

How long will it take to ship an order with pre-order items once the game is released?

Once the pre-order items reach our warehouse every effort will be made to ship the items as quickly as possible.  It normally takes no more than one or two business days for us to ship every order containing pre-order items.

 

  PAYMENT QUESTIONS 

 

What payment methods do you accept?

We accept credit cards, PayPal, personal checks, and money orders.  Please note that payment by check or money order is only available to customers located in the United States.

 

What credit cards do you accept?

We accept all major credit cards:

Visa

Mastercard

American Express

Discover

If you are located outside the United States and would like to know if we can accept your credit card please feel free to contact us.

Your credit card must support AVS in order to complete a purchase. If you attempt to place an order and your credit card does not support AVS the funds will be authorized by the issuing bank but the transaction will be declined. No money has been debited from your account. If you have any questions about AVS please contact your bank or issuing financial institution.

 

How do I pay for an order using PayPal?

Paying for an order with PayPal works very much the same as other payment methods.  The only difference is in the last two steps of the checkout process.  In step 4 of the checkout process, "Payment Options", just select PayPal as your payment method.  Please be sure to double check that the email address entered is the correct address for your PayPal account.  After reviewing your order and clicking the final "Place Order" button you will be redirected to PayPal's website.  From here you will need to login using your PayPal account information.  Once the PayPal checkout process has been completed you will be taken back to our website and receive the confirmation of your order and payment.  If you are ever in any doubt as to whether your PayPal payment reached us successfully please feel free to contact us.

 

How do I pay for an order with a check or money order?

To pay with a Check or Money Order choose “Pay in Store” as your payment method.  Once your order has been placed please send your payment to the following address:

CardHaus Games

ATTN: Website Orders

PO Box 435

New Albany, IN 47151-0435

United States

We do expect payment to be received within 10 days of an order being placed.  This means payment should be mailed out within 72 hours of your order being placed to ensure receipt within this time frame.  Once your payment has reached us we will deposit the funds and wait for them to clear (money orders clear immediately, but checks can take 2-3 days).  Once the funds have cleared, your order will be shipped out.

If payment is not received within 10 days of your order being placed we reserve the right to cancel your order and re-list the items purchased.

Please note we are only able to accept check or money orders from customers located inside the United States.  Money orders are available from your local post office, most financial institutions, as well as many large retail chains and grocery stores.

 

 

  SHIPPING QUESTIONS 

 

What shipping information do I need to provide for my order to be processed?

We require the following information in order to process your order:

Your full name.

Your street address including any apartment / block / building numbers.

Your city.

Your state / province / district / county

Your postal code.

Your Country.

Your email address

Your telephone number

We will only use this information as far as is necessary to process your order and get the products to you.  An email address is required for receiving your order confirmation and invoice as well as the tracking information for your order.  A telephone number is required to provide to the carrier for your package in the event that they have trouble delivering your order.

Please note:  We use UPS for our free shipping method and they do not deliver to P.O boxes.  If you want your order delivered to a P.O. Box, you will have to pay for USPS shipping.  

 

Does Cardhaus.com ship to locations outside of the U.S.?

Yes!  We ship to anywhere in the world, with a few exceptions.

 

How long will it take for my order to be shipped?

We ship nearly every order within one business day of the order being placed.  In the unlikely event that we aren't able to ship your order within one to two business days we will contact you to let you know about the delay. 

 

What shipping methods do you offer?

We currently offer shipping through the United States Postal Service (USPS) and United Parcel Service (UPS)

 

What is USPS shipping?

USPS shipping is provided by the United States Postal Service.  If you live outside the United States your order will be delivered by the national postal service of the country in which you reside.  (e.g. Canada Post, Royal Mail, La Poste, etc...)

 
For domestic shipments we offer the following options for USPS shipping:

First Class Mail - This shipping method has an average transit time of 3-4 days to the continental US.  Packages sent to Alaska, Hawaii, Puerto Rico or U.S. Territories may take a little longer, but usually no more than 7 days.  All First Class Mail packages include tracking.

Priority Mail - This shipping method has an average transit time of 1-3 days to the continental US.  Packages sent to Alaska, Hawaii, Puerto Rico or U.S. Territories may take a little longer, but usually no more than 4-5 days.  All Priority Mail packages include tracking. Priority Mail does not have a guaranteed delivery date. In some cases it can take the USPS longer than the quoted 1-3 business days (including Saturday). This is unfortunately out of our control if the package takes longer than the quoted time. Here is the link to the Priority Mail information on USPS' website https://www.usps.com/ship/priority-mail.htm

 

For international shipments we offer the following options for USPS shipping:

First Class Mail International - This shipping method has an average transit time of 7-18 business days.  Orders shipped using this method will be delivered by the national post office of your country.  It is possible, though not likely, that packages sent this way will be subjected to additional inspection by customs.  When this happens it can delay a shipment by a few days to a week.  This shipping method does not have a tracking number so we cannot guarantee an exact delivery date.

Priority Mail International - This shipping method has an average transit time of 6-10 business days to most major markets.  Some shipments may take longer depending on the location.  All Priority Mail International shipments have full tracking.  Here is the link to USPS' information and disclaimers for Priority Mail International https://www.usps.com/international/priority-mail-international.htm

How do I track an order shipped using USPS?

Orders sent using USPS can be tracked athttps://tools.usps.com/go/TrackConfirmAction!input.action.  Simply enter the tracking number provided to you through the email you received from us when your order was processed.  If you didn't receive a tracking number with your shipment or the tracking number has been lost please contact us and we will be happy to send it over. 

 

What is UPS shipping?

UPS shipping is provided by the United Parcel Service.  UPS is the world's largest global courier service providing shipping to more than 220 countries.

 

For domestic shipments we offer the following options through UPS shipping:

UPS Ground - This shipping method has an average transit time of 1-7 days to the continental US.  UPS Ground is not available to Hawaii or other US Territories and is not recommended for Alaska.  All UPS shipments come with full tracking information which will show where the package is and provide an estimated delivery date.

UPS 2nd Day Air - This shipping method has a transit time of 2 business days.  Orders will be processed the following business day.  All UPS shipments come with full tracking information which will show where the package is and provide an estimated delivery date. For example: If an order is placed on Monday, it will not be picked up by UPS until Tuesday. Once it has been picked up by UPS on Tuesday, it needs 2 business days to arrive. UPS guarantees delivery by end of the day Thursday.

UPS Next Day Air - This shipping method has a transit time of 1 business day.  Orders will be processed the following business day.  All UPS shipments come with full tracking information which will show where the package is and provide an estimated delivery date
 

For international shipments we offer the following options through UPS shipping:

UPS Worldwide Expedited - This shipping method has an average transit time of 4-7 days to most locations.  This shipping method comes with full tracking and will show where the package is at each step and will also include an estimated delivery date.

UPS Worldwide Express - This shipping method has an average transit time of 1-4 days.  This shipping method comes with full tracking which will show where the package is at each step and will also include an estimated delivery date.

How do I track an order shipped using UPS?

Orders sent using UPS can be tracked at http://www.ups.com.  Simply enter the tracking number provided to you through the email you received from us when your order was processed.  If you didn't receive a tracking number with your shipment or the tracking number has been lost please contact us and we will be happy to send it over. 

 

What do I do if a package is lost or damaged?

If your package is taking longer than normal to reach you, or if your order arrives damaged, please contact us and we will make it right.

 

What are the duties or taxes for importing goods into my country?

Unfortunately, due to constantly changing laws and the sheer number of countries in the world, it is impossible for us to predict whether your order will be charged duty or other import taxes / fees.  We strongly advise you to contact the appropriate agency in your country to learn about the regulations and possible costs of purchasing goods from outside the country.

 

May I return an item or order I have purchased from Cardhaus.com?

Unfortunately, due to the nature of the products we sell, we are unable to accept returns in most cases.  If your order arrives damaged, we will be happy to exchange it for a new copy. If the game has a missing component or defect, the publisher will need to be contacted to get replacements. We do not have replacements for individual game pieces. If you have any problems contacting the publisher please contact us and we will help you with it. If an exchange is not possible due to lack of stock, a refund will be issued.

  CONTACT INFORMATION

 

What if I have a question that isn't covered in your FAQ? 


Email us! sales@cardhaus.com We are happy to answer any questions you might have and want to make your shopping experience with us as enjoyable as possible!